Refund & Returns

Thank you for shopping at RoyalMilitaryJackets Store. We value your satisfaction and want to ensure a positive shopping experience. Please read our Return and Refund Policy carefully to understand the guidelines and procedures for returns and refunds.

1. Return Eligibility:
   • Standard Orders: We accept returns on standard military uniforms within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
   • Custom-Made Orders: Custom-made orders, including personalized or tailored military uniforms, are not eligible for returns or refunds. These orders are specifically made to your specifications and, therefore, cannot be resold.
2. Return Process:
   • Contact Customer Support: If you wish to initiate a return for a standard order, please contact our customer support team within 14 days of receiving the item. You can reach us through [contact information].
   • Provide Order Details: To facilitate the return process, kindly provide your order number, item details, and the reason for the return. Our customer support representative will guide you further and provide you with a Return Authorization (RA) number.
   • Return Shipment: Once you have obtained the RA number, carefully package the item in its original packaging and ship it back to us. You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
3. Refund Process:
   • Inspection and Approval: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is approved for a refund, we will proceed with the refund process.
   • Refund Method: Refunds will be issued in the same form of payment used for the original purchase. Please note that shipping charges, if applicable, are non-refundable.
   • Processing Time: Refunds will be processed within [10] business days from the date of receiving the returned item. Please allow additional time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
4. Exchanges:
   • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item separately.
5. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer support team immediately with supporting photographs. We will work with you to resolve the issue promptly, either through a replacement or a refund.

Please note that our Return and Refund Policy applies only to purchases made through our online store. For items purchased from other retailers or marketplaces, please refer to their respective return policies.

If you have any further questions or require clarification regarding our Return and Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing RoyalMilitaryJackets. We appreciate your business!

Need help?

Contact us at {email} for questions related to refunds and returns.